Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You can find almost all the answers to your questions in the intuitive Help Center integrated into Domainance’s Control Panel. It features a huge database with frequently asked questions and in–depth instructional articles written by our accomplished client support staff.

  • Top quality support service

  • Tutorial Video Clips

  • For those who’d rather learn how to sort out a commonly experienced issue by watching a training video, we have added a compilation of video tutorials to our Control Panel. All the tutorials are concise and easy to grasp. They offer you step–by–step presentations of various site management actions.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock help desk support service and include a one–hour support ticket response time guarantee. Our well–trained techs will be at your disposal 24/7 and will remedy any problem that you might stumble upon within maximum 1 hour after the tech support ticket submission. In the majority of instances, a reply will be provided to you in less than twenty minutes.