Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service team is trained to easily attend to all of our Linux hosting packages users’ inquiries and support questions. Through our ticket system, it will be possible to post your request and a support team fellow member will go back to you in only maximum 1 hour. Realistically, practice shows that the average reaction period is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a group of experienced specialists which are ready to answer to your query in a timely manner. You are able to get hold of the tech support staff by opening a support ticket from your Control Panel or by sending us an email message. On working days, you may as well contact us on the telephone or take advantage of the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Domainance has incorporated a detailed practical knowledge base into the Control Panel which enables you to get hold of handy step by step instructions any time. Each section of the Control Panel possesses its own contextual help area having a list of how–to posts. We have also prepared educational videos to give you a more effective visual representation of exactly how to carry out any given job.