A 1–Hour Ticket Response Time Guarantee
We provide a one–hour response time guarantee for any ticket or email that you send to the customer care staff. We will quickly answer all standard queries and forward right away the matter to our server admins in case additional assistance is required. If you take advantage of our Administration Services package, we will carry out any of the included server management tasks at a time that has been agreed upon beforehand.
A Premium Tech Support Service
We will be at your disposal 24x7x365 to reply to any questions that you may have connected with our Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help handling server administration procedures, you can take a glance at our Administration Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Section
Our Control Panel was installed by default for every Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles have video versions that show all the operations that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Control Panel section.