A 99.9% Server Uptime
Our hosting system is based on a dependable, enterprise–class hardware architecture and a significantly tweaked Linux distribution. That is why, regardless of what your website is, or how many site visitors you’ve got, or even in case there is a denial–of–service attack, our web hosting servers will remain up and your sites will stay accessible online.
All our Linux hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s essential to also set up your own network infrastructure. For this reason, we built a custom internal network in all our datacenters. Based on topflight Juniper routers and switches, our internal network allows for lightning–fast data transmission rates and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, regardless of which hosting offer you have opted for.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your money at risk, you can’t feel really safe. That’s the reason why, with all our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel pleased with our web hosting service or in case you would like to get a bit more robust hosting solution, like a VPS packages or a Linux dedicated hosting – we’ll give you your money back in full, without hidden costs or return taxes.
24/7 Technical Support
We have mindfully selected each individual member of our 24x7 support staff to make sure that we can offer the best possible help desk service you can get. Each one of our technicians has many years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Plus, they’re available 24–7–365 – you can reach them whenever you want and they will respond back to you as quickly as possible.
Their average support ticket response time is under 20 minutes, whereas with many other web hosting distributors you are forced to wait around for days. Moreover, we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be answered in less than one hour.