One-Hour Response Guarantee in Hosting
Our Linux hosting packages feature a 1-hour response time guarantee, so no matter what inquiry or obstacle you might have, we will always be there to lend a helping hand. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support staff representatives will be at your service 24x7, even on weekends and legal holidays, which means that you’ll receive quick help at any time. We realize exactly how priceless time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have looked into the issue and, in case we haven’t found a solution, we will supply you with more information about what you need to do on your end – if the circumstances necessitate it. With our support service, you can be sure that there will be somebody to lend you a helping hand instantly, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we are aware of just how essential it is to get well-timed help, we guarantee that you won’t ever need to wait for more than 60 minutes to receive a response to any support ticket that you post from your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of what its nature is – general, billing or technical. Also, our tech and client support staff will be at your disposal 24-7-365, which suggests that even if you submit a ticket during official holidays, you will invariably obtain an instant response, which will contain the answer to a query, the solution to an obstacle or the details required to sort out an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to waste a day awaiting a response like you would with many other hosting companies.