A live chat is a real-time way of communication between a web hosting company's support team and its customers. It is an efficient way to get some information about the website hosting services or get some issue resolved as you are talking to a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced possibility of errors at the time you exchange information like usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat all the time - you can do something different while the agent examines the issue involved. Furthermore, you can join a live chat room from any computer that's connected to the Internet, avoiding the phone charges that you'll have to pay in case you are calling to another country.

Live Chat Support in Hosting

As a part of the support services that we supply for our Linux hosting packages, you will find live chat support that is online every day, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, because we can support you with all kinds of things, ranging from giving you basic info about our solutions in case you are not a customer yet and you are thinking about obtaining one of the plans, to assisting you with setting up an e-mail account in an e-mail client. Some issues are more complex and time-consuming, therefore you'll need to employ the ticketing system which is integrated in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, therefore when you have any kind of questions for our Linux semi-dedicated hosting, you're able to talk with our customer care team at any time regardless if you've already purchased an account or not. Generally, the chat service is for billing, pre-sales and general questions and problems, still we are able to help you with quite a lot of tech questions as well. We can help you select the ideal package for your websites in case you do not have an account yet, we can answer any kind of billing questions or issues you may have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all of this will be done promptly since our live chat service is online all day long, each and every day. Whenever you need support, you are able to talk with a representative and save considerable time.