There are a number of ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. It is the least complicated communication medium for several reasons. In the event that no help desk team member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. Besides, you can copy and paste large bits of info without needing to worry about printing errors, and in case a particular problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in the very same place, so either party can always see the comments written by the other one. The downside of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which means that if you need to provide info or to follow instructions, you will have to use at least 2 different interfaces and this number could increase if you wish to administer multiple domain names. In addition, a lot of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Hosting

Our Linux hosting packages come bundled with an integrated support ticket system, which is part of our in-house developed Hepsia Control Panel. Unlike other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same place – payments, files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with several mouse clicks without the need to leave your hosting Control Panel. During the process, you may select a category and our system will offer you a number of informational articles, which will provide you with more info and which may help you solve any given problem before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was created with the belief that you should be able to manage everything connected with your semi-dedicated server account from a single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an enquiry or face an obstacle, you can get in touch with our customer care staff members immediately without having to go to a totally different system. You can browse your web files or check a variety of settings within your account whilst posting a new ticket or reading the response to an older one. If you have many tickets and you wish to track down a specific one, you can resort to the intelligent search functionality, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in less than an hour regardless of the essence of your question or problem.