24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you're able to open a support ticket in addition to the other three ways of communication. You're able to select the best way to contact us based on where you are or the device you are using. We will help you for almost any webhosting-related question that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All your websites will be available all of the time and so will we. With a lot of communication options, you are able to select the easiest method to contact us and find out about our services if you don't have an account yet, or ask for assistance if you are already among our customers. You'll be able to call us, have a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature 1-hour reply time guarantee, though it rarely takes over 20 min to get assistance regardless of the nature of the problem. Using our customer and technical support services, we are available for you anytime you need us, not several days afterwards.
24/7 Customer Support in VPS
In case you have a Virtual Private Server through us, you will be able to contact us 24/7 for any server-related issue or forvarious issues or questions associated with the pre-installed software your server is equipped with. If you have not ordered your virtual private server package yet, you'll be able to learn more about our services by giving us a call or via our live chat service. For more technical issues, you'll be able to send an email or open a support ticket through your billing Control Panel and you will get support within a maximum of an hour no matter the time of the day, even on holidays and weekends. The actual reply time generally doesn't exceed 30 minutes. In case you'd like to have assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get quick support in general, let alone if you run a whole server, that's why every single dedicated server that we provide features 24/7 support with 1-hour answer time warranty regardless of the situation. This service is absolutely free for all of the issues with your server or the software that was installed by our administrators during the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing section or you can send an email message, and the actual response time for either of these rarely exceeds 30 minutes as we have admins available twenty-four-seven. If you want general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on as many as 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you will be able to add to your server plan from your billing Control Panel.